The Commission has the authority to investigate and adjudicate all complaints lodged with it under section 50 of the Act.
The staff of the Commission reviews and investigates all complaints and tips related to the securities industry, including but not limited to those made against registrants (broker-dealers, investment advisers, underwriters, and reporting issuers) Complaints must be made in writing. Upon receipt of a complaint or tip if the actions of these individuals or companies suggest a possible breach or possible breaches of the Act, the staff of the Commission may decide that further investigation is warranted.
Upon completion of an investigation, including the provision of legal advice (internal and external), a recommendation is made by the staff of the Commission to the Board which may include convening a hearing where staff is of the opinion that the individual or company against whom a complaint was made, has contravened or is contravening the Act.
You should make your complaint in writing to the company concerned.
If you have a problem with an investment product you have purchased or the service that you have received, you are entitled to complain and receive some form of redress.
As an investor you have the right to:
If you are dissatisfied with the company’s response to your complaint or if you are unable to resolve your complaint with the company you should request a letter from the company stating its final position on your complaint. You should also make a note of any persons at the company with whom you discussed the matter. Go to Step 3.
The Commission has the authority to investigate complaints in respect of the securities industry and models its procedures on best practices in developed securities markets.
The procedure for lodging a complaint:
Trinidad and Tobago Securities and Exchange Commission
57-59 Dundonald Street
Port of Spain
Note: The online or PDF versions of the Complaint Form can also be used to submit a “tip” for review by the staff of the Commission.
The key to making an effective complaint is to clearly define the problem and what you see as the optimal outcome. Some complaints may be resolved quickly. More complex complaints may take longer. For best results follow the steps listed below:
Think about the problem and the result that you want. Write down the events that led to the grievance in the order that they occurred. Note the name of the firm, the accounts and securities involved, the name of the person you dealt with, key dates and the circumstances surrounding the issue.
Put together a file of any supporting documents. Include copies of application forms, statements, transaction confirmations, cancelled cheques, agreements, certificates and all relevant correspondence to and from the firm. Never mail the originals of any documents. You will be required, however, to bring the originals into our offices along with the photocopies to substantiate the documents.
Persons who live outside the jurisdiction of Trinidad and Tobago may follow the same process; however, they must also be prepared to come into the offices of the Commission to provide testimony and other oral evidence as required.
All steps taken to have the matter resolved with the individual or company under the Act should be documented by the person wishing to lodge a complaint with the Commission. This should include telephone conversations, e-mails and faxes. Keep a log of the times and dates of phone calls, whom you spoke with and what was discussed. Communicate in writing as much as possible and keep copies of all correspondence.